Luna Casino Responsible Gaming

Our Commitment to Safe Play

We at Luna Casino understand that for a small number of people, gambling can become problematic. That is why we have built responsible gaming into the very foundation of our platform — not as an afterthought, but as a core value. From the moment you sign up, you have access to a suite of tools specifically designed to help you manage your activity and enjoy gaming responsibly.

Our responsible gaming framework covers everything from deposit limits and cooling-off periods to self-exclusion options and links to professional support organisations. At Luna Casino, we want every player to feel empowered, informed, and in full control of their experience at all times.

Responsible Gaming Tools We Offer

Here at Luna Casino, we make it easy for you to access and apply protective measures directly through your account settings. Below is an overview of the key tools available to you:

We encourage all our players to explore these options and make full use of them. At Luna Casino, we are here to support you — not just when things are going well, but whenever you need assistance managing your gaming habits.

Self-Exclusion and GamStop

At Luna Casino, we are proud to be fully integrated with GamStop — the UK's national self-exclusion scheme. If you feel that you need a break from gambling across all UK-licensed platforms, registering with GamStop allows you to self-exclude from every participating operator simultaneously, including our platform.

We at Luna Casino take this process extremely seriously. Once a self-exclusion is registered through GamStop or directly with us, we will close your account promptly and ensure you cannot access our services for the chosen exclusion period. This restriction applies to all marketing communications as well — we will remove you from our mailing lists immediately.

If you wish to self-exclude directly with us, please contact our support team at support@Luna Casino.com. At Luna Casino, we will process your request as quickly as possible and treat your situation with complete confidentiality and compassion.

Recognising Problem Gambling

We at Luna Casino want to help you recognise the early warning signs of problematic gambling. Understanding these signs is an important first step towards seeking help. You may wish to reflect on your gaming habits if you notice any of the following:

• Gambling with money intended for essential expenses such as rent, bills, or food
• Chasing losses and continuing to play in an attempt to win back money
• Feeling anxious, irritable, or restless when not gambling
• Spending more time or money gambling than you originally intended
• Hiding your gambling activity from friends or family members
• Neglecting work, relationships, or personal responsibilities due to gambling
• Borrowing money or selling possessions to fund your gambling

If any of these signs feel familiar, please reach out — either to our team at Luna Casino or to one of the specialist organisations listed below. Asking for help is a sign of strength, and support is always available.

Support Organisations We Recommend

Here at Luna Casino, we actively encourage players who may be experiencing difficulties to seek professional, independent support. We recommend the following trusted UK organisations:

• GamCare — Free support, counselling, and advice for anyone affected by gambling. Visit gamcare.org.uk or call the National Gambling Helpline: 0808 8020 133 (24/7).
• Gamblers Anonymous — A fellowship of men and women who share their experiences and support one another in recovering from gambling problems. Visit gamblersanonymous.org.uk.
• BeGambleAware — Independent information and advice about responsible gambling. Visit begambleaware.org.
• GamStop — The UK's free national self-exclusion scheme covering all UKGC-licensed operators. Visit gamstop.co.uk.
• Gordon Moody — Intensive residential treatment and support programmes for people with serious gambling problems. Visit gordonmoody.org.uk.

We at Luna Casino believe that connecting players with the right support is one of the most important things we can do. These organisations offer expert, confidential help — and we strongly encourage you to reach out if you feel you need it.

Protecting Young People

At Luna Casino, we maintain a strict minimum age policy. Our platform is exclusively for players aged 18 and over, and we operate only in Great Britain. We carry out thorough age verification checks as part of our KYC (Know Your Customer) process — no deposits or real-money play are permitted until identity and age have been confirmed.

We also urge all adults in households where children are present to use parental control software to prevent minors from accessing gambling websites. We recommend tools such as:

• Gamban — Blocks gambling websites and apps across all your devices
• Net Nanny — Comprehensive parental filtering software
• Betfilter — Dedicated gambling-blocking software

How to Contact Us About Responsible Gaming

Our dedicated support team is available 24/7 by email. If you have any concerns about your gaming activity, wish to apply limits to your account, or need guidance on self-exclusion, please do not hesitate to get in touch with us at Luna Casino. You can also explore our available bonuses to ensure you are always playing within your means and making the most of your experience.

• General Support: support@Luna Casino.com
• Data Protection Officer: dpo@Luna Casino.com
• Complaints: Contact our support team — escalated to a manager within 96 hours; ADR via eCOGRA

We at Luna Casino are always here to listen, assist, and act swiftly whenever a player needs support. Our team handles all responsible gaming enquiries with care, discretion, and urgency.