Luna Online Casino Terms and Conditions

Welcome to Luna Online Casino. These Terms and Conditions govern your use of our website and services at Luna Casino.com. By registering an account and using our platform, you agree to be bound by these terms in full. We encourage you to read them carefully before proceeding. At Luna Casino, we are committed to providing a transparent, fair, and secure gaming environment for all eligible players.

1. Operator Information

At Luna Casino, we are operated by SkillOnNet Ltd, a company registered in Malta under registration number C50024, with offices at Level 5/G, Quantum House, 75 Abate Rigord St, Ta'Xbiex XBX 1120, Malta. Our UK processing is handled by Skill On Net Limited, registered in England and Wales under company number 14264775, London NW6 3BT. We hold a licence issued by the UK Gambling Commission under account number 39326. Disputes not resolved directly with us may be referred to eCOGRA, our approved Alternative Dispute Resolution (ADR) provider.

2. Eligibility and Account Registration

Our services are exclusively available to players located in Great Britain. Only players from Great Britain are permitted to open and use a Luna Casino account. By registering, you confirm that:

• You are at least 18 years of age
• You are a resident of Great Britain
• You are not self-excluded via GamStop or GamProtect
• You are registering only one account in your own name
• All information provided during registration is accurate and up to date
• You are not acting on behalf of any third party

We reserve the right to verify your identity at any time, including before you make your first deposit or place any wager. At Luna Online Casino, KYC (Know Your Customer) verification is required before gambling activity commences. Failure to complete verification may result in account suspension or termination.

3. Account Security and Responsibility

At Luna Casino, we expect you to keep your login credentials strictly confidential. Your luna casino login details must not be shared with any other person. We will not be held responsible for any losses resulting from unauthorised access caused by your failure to keep your account credentials secure. If you suspect your account has been compromised, please contact us immediately at support@Luna Casino.com.

4. Deposits, Withdrawals, and Payments

We accept deposits and process withdrawals using a range of trusted payment methods, including PayPal, Visa, Mastercard, Apple Pay, Skrill, Neteller, MuchBetter, Paysafe, AstroPay, JETON, Payz, and bank transfer. We do not accept cryptocurrency payments.

4.1 Deposits

• Minimum deposit to qualify for the welcome offer: £10
• Minimum deposit to qualify for most other bonus offers: £20
• Minimum bank/wire transfer deposit: £50
• Deposits are processed near-instantly in most cases
• Default currency is GBP; your first deposit may set an alternative currency

4.2 Withdrawals

Our luna casino withdrawal process follows a closed-loop policy — funds are returned to the same method used for the original deposit. We aim to process approved withdrawals within a few hours. Please note the following:

• Online wallet withdrawals carry no fee
• Wire transfer withdrawals incur a £10 fee, waived for amounts over £500
• Minimum wire transfer withdrawal: £50
• There is no fixed daily, weekly, or monthly withdrawal limit
• Large wins of £5,000 or more and jackpot wins require extended verification and may take longer to process

5. Bonuses and Promotions

At Luna Online Casino, we offer a welcome bonus of 100% up to £50 plus 50 Free Spins on Book of Dead by Play'n GO, activated using the bonus code LUNA. This offer is available to new Great Britain players on their first deposit only. The following conditions apply to our luna casino bonus:

• Minimum qualifying deposit: £10
• Maximum bonus amount: £50
• Free Spin value: £0.10 per spin
• Wagering requirement: 10x (applied to bonus amount plus Free Spin winnings, slots only)
• Maximum bet during wagering: 10% of bonus or Free Spin winnings, or £5 — whichever is lower
• Bonus validity: 30 days from issue

Our Luna Casino platform also features Daily Picks (targeted personalised offers), Tournaments, and VIP Lounge rewards. For non-deposit bonuses, the maximum win is £100 or 2x the bonus amount — whichever is higher. We reserve the right to amend, suspend, or withdraw any promotion at any time. Misuse of bonus offers may result in account restriction.

6. VIP Loyalty Programme

At Luna Casino, we reward loyal players through our VIP Lounge programme, which features six monthly tiers:

• Bronze: 0–400 points
• Silver: 401–1,000 points
• Gold: 1,001–2,000 points
• Platinum: 2,001–20,000 points
• Diamond: 20,001–80,000 points (invite-only)
• Red Diamond: 80,000+ points (invite-only)

Tier levels are reassessed on the first of each month, with a maximum drop of one level per month. VIP points expire after six months of inactivity. Point accrual rates vary by game type — for example, slots and scratch cards earn points at a 20:1 ratio per £1 wagered, while roulette, blackjack, and baccarat earn at 80:1. Our Luna Casino VIP members at top tiers benefit from a dedicated Personal VIP Account Manager and exclusive events.

7. Responsible Gambling

We are committed to promoting responsible gambling at Luna Online Casino. Our platform includes tools to help you manage your play, including deposit limits, session reminders, and self-exclusion options. We are registered with GamStop and GamProtect — players who have self-excluded through these services are not permitted to access our services. If you feel your gambling is becoming a problem, we urge you to contact organisations such as BeGambleAware or GamCare.

8. Game Availability

Our Luna Casino library features thousands of titles across multiple categories, including video slots, classic slots, progressive jackpots, fixed jackpots, live dealer games, table games, scratch cards, and bingo. We do not currently offer a sportsbook. Our games are provided by leading studios including Play'n GO, NetEnt, Pragmatic Play, Blueprint Gaming, Novomatic/Greentube, Barcrest, Eyecon, Relax Gaming, and Evolution for live casino. Luna Casino slots include progressive jackpot titles such as Jackpot King and Dream Drop series.

9. Customer Support and Complaints

At Luna Online Casino, we provide customer support via email at support@Luna Casino.com, available 24 hours a day, 7 days a week. Please note that live chat has not yet been introduced. For data protection enquiries, you may contact our Data Protection Officer at dpo@Luna Casino.com. Complaints are escalated to a manager within 96 hours. Unresolved complaints may be referred to eCOGRA as our authorised ADR provider.

10. Intellectual Property and Acceptable Use

All content on our website, including text, graphics, logos, and software, is owned by or licensed to us and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works from our content without our express written permission. We reserve the right to suspend or terminate accounts that engage in fraudulent activity, collusion, system abuse, or any behaviour that we deem harmful to the integrity of our platform.

11. Limitation of Liability

We provide our services on an "as is" basis and make no warranties regarding uninterrupted or error-free access to our platform. To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, or consequential damages arising from your use of Luna Online Casino. Nothing in these terms limits our liability for fraud, death, or personal injury caused by our negligence.

12. Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of England and Wales. Any disputes arising in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless otherwise required by applicable regulatory obligations under our UK Gambling Commission licence.

13. Amendments to These Terms

We reserve the right to update or amend these Terms and Conditions at any time. We will notify you of material changes via email or a prominent notice on our website. Your continued use of our services following any changes constitutes your acceptance of the revised terms. The English version of these terms shall always prevail in the event of any conflict or inconsistency with any translated version.

If you have any questions about these Terms and Conditions, please contact us at support@Luna Casino.com. We are here to ensure your experience at Luna Online Casino is safe, fair, and enjoyable.